Terms and Conditions

Agreement relating to the booking of a stay at the Bed & Breakfast or the hire of a gîte at Aminata Pontcirq, Lot, France.

Article 1 – Conclusion of the agreement:

The booking is final as soon as the customer has paid the deposit.

Article 2 – Duration of the stay:

This contract is entered into for a fixed term and the customer may under no circumstances claim the right to stay in the premises earlier or for a longer period.

Article 3 – Capacity:

The agreement between the tenant and the owner is made for a specific number of people. If the tenant exceeds this number, the owner may refuse to accommodate additional people. In the event that the number of people leaving exceeds the number of refused guests, no refund may be claimed.

Article 4 – letting in a personal capacity:

The tenancy agreement concluded between the parties may not, in any way, even partially, be transferred to third parties, unless the owner gives their written consent. Any breach of this final paragraph may result in the rental agreement being terminated with immediate effect at the tenant’s expense, in which case the proceeds of the rental agreement shall be definitively retained by the owner.

Article 5 – Cancellation by the customer.

Any cancellation must be notified to the owner by letter or email. It is only final once the owner has confirmed receipt. Cancellation before the start of the stay: The owner is entitled to the following fixed and non-refundable amounts:

more than 60 days before arrival: the deposit
between 60 and 30 days before arrival: 90% of the total price
less than 30 days before arrival: 100% of the total price

For bookings made by post, telephone or online, the tenant is not entitled to a cooling-off period, in accordance with Article L121-21-8 of the French Consumer Code.

Article 6 – Cancellation by the owner:

If the owner is compelled to cancel the reserved stay due to compelling circumstances or force majeure, the owner shall inform the client of this without delay, in writing or electronically.

In such a case, the owner shall fully refund the amounts already paid by the client within 14 days.

The owner shall never be liable for indirect damage, consequential damage, travel expenses incurred, or the cost of alternative accommodation. Any other compensation claims by the client against the owner shall at all times be limited to a maximum of the total agreed rental price for the booking in question.

Article 7 – Arrival:

The customer may only arrive on the specified day and within the times agreed in writing. In the event of a late or delayed arrival, the customer must notify the owner of this by telephone.

If the guest does not arrive at the B&B on the scheduled start date of the stay, or does not arrive within 24 hours of the scheduled arrival date in the case of a gîte, this agreement shall be terminated and the owner shall regain full rights to the room or gîte. The deposit will be retained by the owner, who reserves the right to retain the balance of the accommodation fee.

Any additional costs or services that were not incurred or used will be refunded.

Article 8 – Payments:

The tourist tax (“taxe de séjour”) is a local tax which the guest must pay to the owner, who then transfers it to the Treasury.

The balance (including the security deposit in the case of a Gîte* rental) must be paid by bank transfer no later than 8 weeks before arrival. Utilities and additional services not specified in this contract are to be paid by the tenant to the owner at the end of the stay.

* The balance payable when renting a Gîte includes a security deposit of 300 euros. This is to cover any damage and/or depreciation (in whole or in part) to buildings, furniture and other items caused by the tenant, as well as the loss of keys or items.

Article 9 – Obligations of the tenant

The tenant shall use the rented accommodation, furniture and equipment in a peaceful manner. He shall be liable for any damage or loss that may occur during the term of the contract in the premises of which he has exclusive use. The tenant shall maintain the rented accommodation, which must be in good condition at the end of the contract. If any of the items listed are broken or damaged, the landlord may claim the replacement value. Any damage or loss must be reported to the landlord immediately.
Cleaning of the gîte during the tenancy period is the tenant’s responsibility.
Smoking indoors is not permitted. Should this occur, additional charges will be incurred.
The tenant may not refuse access to the property if the landlord or their representative so requests.
It is dangerous and prohibited to move stones or use them as toys, and to remove plants or flowers.
The tenant shall have no right of recourse against the landlord in the event of theft or looting on the premises let. You also remain jointly and severally liable for any loss and/or damage to the gîte, the swimming pool, the garden and their furnishings (both indoors and outdoors), if this results from your own actions or negligence, or that of third parties present in the property with your permission. We provide safes for the rooms (on request and for a fee), in conjunction with a minibar.
Guests must respect the peace and quiet of the premises and use them in accordance with their intended purpose. They must avoid making any noise that might disturb the neighbours.

Article 10 – Food and drink in the rooms:

You are welcome to order drinks from us at any time or help yourself from the honesty bar. You are also permitted to buy your own food elsewhere. However, we strongly urge you not to eat in the rooms and to use the tables provided for this purpose outside or in the cellar.

Crockery and cutlery can be found in the cave’s kitchenette, along with a sink with running water and a microwave. All of this is free to use and will be washed by us. In return, we ask that you purchase a drink from us (either by ordering it or taking it from the honesty bar).

Article 11 – Wi-Fi:

Free Wi-Fi is available in the rooms and the gîtes. You can request a password for this. The use of the internet and personal devices during the tenancy period is entirely the responsibility of the tenant. Illegal downloading is prohibited, as are objectionable or immoral activities carried out online.

Article 12 – Animals:

The booking confirmation states that our guests are not permitted to bring pets. In the event of non-compliance by the guest, the owner may refuse to allow the animals on the premises. This refusal cannot under any circumstances be regarded as a change to the terms of the contract or a breach of contract on the part of the owner; consequently, no refund may be claimed should the guest decide to leave.

Article 13 – Swimming pool and garden:

Diving in the shallow end of the swimming pool is prohibited. Children must always be under the supervision of their parents or an adult whilst at and in the swimming pool and on the premises. It is the parents or adults who remain responsible.

Article 14

The owners are not liable for any accidents that may occur on the premises, indoors or outdoors, of whatever nature.